Available to you across all channels.
Contact
Contact
Our customers and customer service are our top priority. We are easily accessible through many channels: phone, email, video chat, WhatsApp, and of course, in person. Do you have any questions? Is there a problem? Do you have suggestions? We look forward to hearing from you!
Do you still have questions about AUGLETICS? Do you want to clarify something in person? No problem!
Outside our opening hours, you can also reach us via email or WhatsApp.
Consultation &
Appointment Booking
Do you still have questions about AUGLETICS? Do you want to clarify something in person? No problem!
Mon-Fri. 9:00 AM – 6:00 PM
Service
Are you having trouble with something? Is there a problem? We can help you: competent, fast, and uncomplicated.
Mon-Fri. 9:00 AM – 6:00 PM
Assembly Video
Assembly Video
We ship the device directly to your home. You will, however, need to screw in the last few screws yourself, but don’t worry! You can find detailed instructions in the enclosed manual or the assembly video. If you get stuck, we are always available to help you by phone.
Get virtual advice
Our products are state-of-the-art, and so is our communication. We are happy to take up to 30 minutes for a video call to show you our rowing machine in detail. We will address all your questions. Simply book an appointment here.
FAQ
AUGLETICS is the only manufacturer that develops and produces directly in Germany. The devices are characterized by the highest quality and can therefore be used both at home and in the studio. In direct comparison with other home training equipment, they are somewhat more expensive, but offer a longer service life and significantly more functions. The integrated technology will motivate you to actually use the device.
Lars explains the differences in detail in a comparison video.
Our Managing Director Flavio has summarized the exact differences between the many devices in a guide.
Up to 2.02 m there is no problem at all and the roller rail is definitely long enough for you. After that, it depends somewhat on your ratio between leg and upper body length. We have already had athletes with 2.06 m on the device and it fit, but here we would recommend that you try it out in a store beforehand. Up to a height of 2.02 m, you will definitely fit on the device.
After ordering via the website or by phone through our product advisors, you pay directly via PayPal, credit card, or direct debit. Alternatively, you can also pay after the order, but before delivery. For alternative payment methods, please contact us. As soon as your device is ready for shipment, you will receive a message from us with all details about your shipment, so you can always view the current status and exact delivery date. Should you have any problems assembling the device or need other assistance, your product advisor will be available to you at any time, even after purchase.
You can obtain the most common spare parts directly through our online shop. Should you need something else or are not 100% sure, it is best to contact your product advisor directly. Simply call the support hotline or send an email to: support@augletics.de
We are here for you. Promised! Do you have a question about the product, a problem with the operation, or is your device even defective? The easiest way to contact us is directly through your product advisor. He can help you. If he is not directly available, you can also call the support hotline (+49 30 55579963-1) or send a short email to support@augletics.de
We give a three-year guarantee on our products, but even after that we will not leave you in the lurch and will help with service and support if necessary. You also have the option of taking out an extended warranty. You can find all the information here.
For over eight years now, we have stood for modern innovation in smart rowing machines. To maintain high quality standards, we cooperate in production with established German companies. We can draw on greater resources than our age suggests. This gives us, and above all you, the security you need.
AUGLETICS can thus guarantee that you will continue to be able to obtain spare parts for at least five more years.
We still have a lot planned!
You can find the dimensions of the devices at the very bottom of the product page. If you have an iPhone or iPad handy, you can also experience our devices interactively. Please go to the following link: https://augletics/testen/#virtuell
The AUGLETICS Eight and the Eight Style are built for both private users and fitness studios. They are among the most compact devices on the market and can also be folded up to save space and are still extremely robust and designed for intensive use. They differ visually in terms of the materials. The Eight in its black powder-coated steel garment has more of the look of a classic fitness device, while the Eight Style made of oak wood is more reminiscent of a noble piece of furniture.
A power supply is required for the operation of the large display and for adjusting the resistance. The device itself does not require power for resistance generation, so power consumption is comparatively low. In standby mode, the display automatically switches off, minimizing power consumption. Alternatively, you can completely disconnect it from power and shut down the display.
You can use the AUGLETICS rowing machines at any time even without an internet connection. However, AUGLETICS offers you a range of smaller and larger extras if you use an active Wi-Fi connection.
If you operate your device with Wi-Fi, you have the option to log in, save your training data in your personal profile, and use the free update function. As is common with other apps, we provide an update approximately every 2 months that makes your sports experience even more interesting for you.
Are you interested in owning a rowing machine, or do you want to have it in your rowing club or practice soon, but you are not sure if you will use it?
Under the Test section, we have compiled all the information for you.
Virtual experience
Use your smartphone and our sophisticated technology to set up the AUGLETICS Eight in your own 4 walls, even before you buy it.
Blog
Stay up to date and find out about interesting facts, product innovations and updates on our blog, all about your AUGLETICS.